This Privacy Statement describes how BLogic Systems LLC and its subsidiaries and affiliates (collectively “BLogic Systems”, “we”, “us” and/or “our”) collects and manages your personal information (i.e., any information that relates to an identified or identifiable individual) as part of providing our Services (defined below).
To see our California Privacy Statement, please click the link or scroll down
Scope
This Statement primarily covers:
Merchants: businesses that have expressed interest in using the Services or have contracted with BLogic Systems to provide the Services within their establishments (where this term is used in this Statement in the context of the processing of the personal information of a Merchant, it refers to a Merchant that is an individual);
Merchant Employees: employees of our Merchants that use the Services; and
Guests: individuals that use the Services at one of our Merchant’s establishments, through a business partner or directly through BLogic Systems.
In addition to the groups above, this Statement also covers individuals that visit our websites, including [BLogic Systems website URL] (referred to generally as our “Websites”) and our third-party business partners.
Please note that our Merchants are independent third parties that maintain their own business practices and policies outside of their relationship with BLogic Systems and their use of the Services. As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Merchants, who may maintain separate policies and practices. If you are a Merchant Employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.
By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement. We may amend this Statement from time to time in line with the “Changes to this Privacy Statement” section below.
Definitions
Here are a few other terms we use throughout this Privacy Statement that you should know:
“BLogic Systems Payroll and Team Management” refers to a module offered as part of the Services directed to Merchant Employees that includes a number of HR-focused services, including, but not limited to, payroll, benefits administration, card services, scheduling and applicant tracking services.
“Services” refers to services and products (including both hardware and software) developed or administered by us from time-to-time, including:
our core point-of-sale (POS) system;
payment processing services;
our application programming interfaces (“APIs”);
associated modules provided as part of our POS system, such as our loyalty, marketing, inventory, invoicing, waitlist and reservations, delivery and BLogic Systems Payroll and Team Management modules;
our digital ordering services, such as online ordering, pickup and delivery services, contactless order and pay at the table functionality, gift cards and our mobile application(s);
accounts created through our digital ordering services (“Digital Ordering Account(s)”);
other mobile application(s) developed as part of the Services, including our Merchant and Merchant Employee-facing mobile applications (e.g., the MyBLogic Systems mobile application);
Health, wellness and other benefit products or services developed, or offered, by BLogic Systems or its third-party business partners from time to time for Merchant Employees;
Insurance-related services; and
Merchant financing (including, but not limited to, BLogic Systems Capital Loans), card products, such as the BLogic Systems Restaurant Card and BLogic Systems Pay Card (as issued by Sutton Bank, Member FDIC, pursuant to license by Mastercard International Incorporated, or any subsequent issuer) and other financial products offered by BLogic Systems or its business partners, including, without limitation, banks and other financial institutions.
(collectively referred to as the “Services”). Please note that certain Services may be facilitated through our Websites or through our third-party business partners.
“You” and/or “your” is a Merchant, a Merchant Employee, a Guest, a visitor to one of our Websites or other covered data subject.
Personal information we collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants. While some information is collected automatically or through sources outside of BLogic Systems, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below.
Personal Information Collected Through the Services
A. Merchants
If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,
your name;
address;
email;
date of birth; and
phone number.
As part of our application process and agreement to provide the Services, we will also collect additional information, such as your tax identification number, national identification number (e.g., Social Security number or passport number), your driver’s license details as well as your banking and payment card information.
If you are a business partner looking to integrate with BLogic Systems, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services.
B. Merchant Employees
If you are a Merchant Employee, we collect personal information about you through your use of the Services. This includes:
your name;
email;
phone number;
employee identification number;
address;
date of birth; and
information relating to your role, such as your job title, wage rates and salary, and hours worked.
To the extent you are employed by a Merchant that uses the BLogic Systems Payroll and Team Management module, we may also collect:
your Social Security number or other national identification number;
banking information as part of payroll;
your professional and educational history;
tax documentation such as your W2 and 1095 tax forms;
your benefit elections;
driver’s license information;
gender;
marital status;
disability status;
ethnicity; and
your dependent and beneficiary information.
Please note that the actual personal information collected will depend on the specific BLogic Systems Payroll and Team Management services that you or your employer has elected to use. Please contact your employer for additional information.
C. Guests
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a Digital Ordering Account, your use of our online ordering features and mobile application(s), and other related products, such as our pickup, delivery, and on-premise ordering and payment services, and waitlist and reservation features. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.
Depending on which Service(s) you have used, personal information collected may include:
your name;
contact details such as your phone number and email;
your address and other general location details;
your payment card information, such as the brand, card number, security code, and expiration date;
transaction information and details (e.g., history of goods/services ordered, date, payment method, and amount of payment);
your date of birth (if you choose to provide it);
information about your vehicle (for users of our curbside pickup service);
account and profile information such as your username and password;
if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;
waitlist or reservation details, including dining preferences, special requests, and dietary restrictions; and
your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across BLogic Systems. For example, as a Guest, your payment card may be linked to a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.
To the extent a Guest elects to provide information pertaining to their dietary requirements as part of a reservation or their dining experience that may be found to constitute health or medical-related information under the applicable law, that individual is consenting to having that information used as part of that experience and the Service.
Personal Information Collected Through Our Websites
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo, or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:
your name;
email; and
phone number.
Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information Collected Automatically.”
Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.
Personal Information Collected from Other Sources
Depending on whether you are a Merchant, a Merchant Employee, a Guest, or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions, and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.
Information Collected Automatically
We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used. Information collected automatically by cookies, web beacons, or other similar technologies (described in the “Cookies and Other Tracking Technologies” section of this Statement) may include:
information about your device, such as your device type/model, number, and device ID (e.g., MAC address);
information about your browser, settings (e.g., language), and operating system;
your internet protocol (IP) address (including, in some instances, your perceived location);
unique advertising identifiers;
transactional and purchase information; and
browsing and usage activity, such as the referring domain, what websites/content you have viewed, or actions you have taken on a particular website.
Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular, or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies.
How we use personal information
At BLogic Systems, we primarily use your personal information to provide you with our Services and manage our business operations. This encompasses communication with you as part of those Services, as well as for advertising and marketing purposes, in accordance with applicable laws or based on your consent. We always use this information to ensure compliance with legal, regulatory, and security obligations. The specific ways we use personal information will depend on the nature of the Services provided and may vary if you are a Guest, a Merchant, a Merchant Employee, or another individual covered under this Statement. Below is a detailed breakdown of our usage of personal information.
We use personal information to:
Provide, Maintain, and Support Our Services, including:
Providing updates, support, and training related to the Services.
Determining the eligibility of individuals for certain Services.
Contracting and agreement purposes.
Processing transactions and payments through the Services.
Enabling our Merchants and their Employees to access and use the Services, including information provided as part of using the Services.
Providing online services, including identity verification and diagnosing technical and service issues.
Manage Our Business and for Internal Operational Purposes, including:
Analyzing the performance of our Services.
Workforce and service development.
Creating and developing analytics for the benefit of our business and our Merchants.
Research purposes, including the development of new products.
Assessing the effectiveness of our Services.
Improving our Services and Websites.
Personalize Your Experience, including:
Creating a Merchant-specific profile based on your interactions across our various Guest-facing Services, such as making payments, joining waitlists, making reservations, completing digital orders, or participating in loyalty programs. These profiles are specific to a Merchant or a Merchant management group.
Using transactional data and order histories to provide recommendations when using our Services or those of our Merchants.
Personalizing your dining experience based on waitlist and reservation information.
Using analytics and profiling technology to personalize your online experience on our Websites.
Advertise and Market to You, including:
Sending marketing communications, either directly or through third parties, about our existing or new Services that may interest you.
Displaying advertisements for BLogic Systems or third-party services in our digital ordering services and mobile applications.
Enabling our Merchants or business partners to advertise their products and services to you, either directly or through third parties.
Communications sent to you in this context will comply with applicable laws or be based on your consent. For more details on opting out of these communications and updating your preferences, please refer to the “Your Rights and Choices” section of this Statement.
Communicate with You or Provide Information You Have Requested, including:
Sending notifications related to your purchases.
Providing white papers and other materials from our Websites.
Offering newsletters, podcasts, and other subscription materials.
Sending digital receipts.
Responding to feedback about our products or Services or those of our Merchants.
For Legal, Compliance, and Security-Related Purposes, including:
Complying with legal obligations under anti-money laundering, know-your-customer, or similar laws in relevant jurisdictions.
Securing and protecting our network and systems.
Identifying and protecting against fraud and other crimes.
Establishing, exercising, or defending legal claims.
Fulfilling our contractual obligations.
Monitoring and reporting compliance issues.
How we share personal information
In certain instances, BLogic Systems will share the personal information it collects from you or otherwise processes in order to provide our Services or fulfill other purposes outlined in this Statement. If you are a Guest, this includes sharing personal information with our Merchants and Merchant Employees, as well as with third-party partners authorized by the Merchant to access your information. We maintain numerous relationships with third-party service providers and business partners to provide, support, and improve our Services.
BLogic Systems may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:
With Our Merchants and Their Employees for the purpose of providing the Services to you, fulfilling your requests, and for other purposes described in this Statement. For example, when you complete a transaction at a Merchant’s establishment or through our digital ordering services, join a waitlist, or make a reservation, we will share your order information or reservation details with the Merchant. This may include personal details such as your name, contact information, and information about your dining experience, including reservation details, dining preferences, and special requests. In cases where a Merchant is part of a larger management group, this may involve sharing that information with other establishments within that group for future dining experiences.
With Our Third-Party Business Partners to provide, maintain, improve, and expand our Services.
With Third-Party Integration Partners selected by the Merchant or with whom you do business, where BLogic Systems is instructed to share your information as part of the Services.
With Our Parent, Subsidiary, or Affiliate Companies, Agents for the purposes outlined above.
With Third Parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf or on behalf of our Merchants. This encompasses hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services, and customer support services. Notably:
If you are a Merchant Employee whose employer uses BLogic Systems' Payroll and Team Management module, we will share your information with benefits, payroll, and other employment-related service providers.
If you are a Merchant applying for financing through BLogic Systems' platform, we will share your information (including personal information) with the lender. A credit report from third-party credit bureaus may also be requested to determine your eligibility for such financing.
In Connection With Business Transactions, such as during the negotiation of any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.
If Necessary or Authorized, to:
Protect our rights or property, or the security or integrity of our Services or Websites.
Enforce the terms of our terms of service or other applicable agreements or policies.
Protect BLogic Systems, users of our Services, or the public from harm or illegal activities.
Investigate, detect, and prevent fraud and security breaches.
Comply with any applicable law, regulation, legal process, or governmental request (e.g., court orders, subpoenas, search warrants).
Additionally, we may share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files, with third parties for the purposes described in this Statement.
No Sale of Personal Information
We value your privacy and are committed to protecting the personal information you provide to us. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In certain circumstances, we may be required to disclose your information to comply with legal obligations or enforce our agreements. In these cases, we will only share the necessary information and ensure that it is handled securely and in compliance with applicable laws.
Retention of personal information
Cookies and other tracking technologies
BLogic Systems and third parties described in this Statement may use cookies, web beacons, and other tracking technologies as part of providing the Services and for the purposes described in this Statement. We may use these technologies:
To provide our Services (e.g., authentication within the check-out process);
To uniquely identify you and/or your device;
To store your preferences as part of providing the Services;
For personalization and targeted advertising purposes (including across your devices and applications);
For security and fraud-prevention purposes;
To analyze and monitor the performance of our Services;
To improve and develop new Services; and
To understand your use of the Services over time.
Information on how to manage cookies and related technologies within your browser and more generally can be found below along with a more detailed description of how we use these technologies.
A “cookie” is a small text file placed and saved in your browser when you access our Websites and potentially the websites of our business partners and other third parties. BLogic Systems uses both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.
Other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications, and services. They are often used in conjunction with web browser cookies or other identifiers associated with your device.
As part of using the Services, BLogic Systems uses these technologies as well as similar technologies within our Services and across our Websites. Examples include:
Providing our Services (e.g., authentication within the check-out process);
Uniquely identifying you and/or your device;
Storing your preferences as part of providing the Services;
Personalizing and targeting advertising purposes (including across your devices and applications);
Security and fraud-prevention purposes;
Analyzing and monitoring the performance of our Services;
Improving and developing new Services; and
Understanding your use of the Services over time.
We also use pixels and related technologies as part of session replay services on certain Websites that are used to understand and improve functionality and an individual’s experience on those sites.
There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser. For additional information about cookies and how to control their use on various browsers and devices, you can visit http://www.allaboutcookies.org. Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.
Targeted Advertising and Your Choices
In certain cases, BLogic Systems allows third-party advertising partners to use cookies, web beacons, and other tracking technologies on our Websites, mobile applications, and within our Services to collect information about you and your activities for interest-based advertising or other targeted content. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites and other online services. This information may be shared with ad networks and other content providers.
If you want to opt out of receiving online interest-based advertisements on your internet browser, please visit and follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the specific internet browser and device that they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to set the opt-out cookie again on that device. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices or by visiting the settings in your mobile device.
Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see should not be tailored to your interests. BLogic Systems is not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention purposes.
Do Not Track
BLogic Systems may use, and we may allow third-party service providers and other third parties to use, cookies or other technologies on our Services that collect information about your browsing activities over time and across different websites following your use of the Services. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Outside of certain opt-out preference settings within the browser used to access our Websites such as the Global Privacy Control noted in the state-specific addendums, BLogic Systems currently does not respond to DNT signals and we may continue to collect information in the manner described in this Privacy Statement from web browsers that have enabled DNT signals or similar mechanisms.
Your rights and choices
As part of the Services and other processing described in this Statement, we recognize that you may want to update, correct, or otherwise manage your personal information that we process, as well as manage how BLogic Systems communicates with you. This includes communications relevant to the Services or fulfilling a particular interaction with you, as well as marketing communications where we have your consent or as otherwise permitted under the applicable law. Depending on the nature of your relationship with BLogic Systems, we may provide you with the capability to manage your personal information directly as part of the Services or by contacting BLogic Systems.
Managing Your Information
We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete, and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with BLogic Systems and what Services you use. For example,
As a Merchant, for certain services, you may access, change, or correct certain account information at any time by logging into your account. In other instances, please contact our customer success team.
As a Merchant Employee using BLogic Systems Payroll and Team Management module or other Merchant Employee-facing Services, you have the ability in many cases to access and update your information through the Services. In other instances, please reach out to your Merchant Employer.
As a Guest, depending on the Services you use, you may be able to access, change, and update your information through an account created as part of the Services. If you are a Guest and would like to have your account deleted or have other questions, please contact info@blogicsystems.com. In certain cases, you can also submit a request for deletion of your account from directly within the mobile application.
In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual, or technical restrictions.
Please note that depending on your status, location, and applicable law, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations/circumstances where these rights are available, please see the applicable addendums in this Statement.
Managing Communications
As part of providing the Services, BLogic Systems (whether directly or through a third party), may send you:
Marketing Communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at info@blogicsystems.com. Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program, or account-specific communications. If you are located outside the United States, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law.
In certain cases, our business partners may also send you marketing and promotional communications as part of the Services. In these instances, please follow the instructions within those messages to opt out or reach out to the business partner directly.
Other Communications: As part of your interaction with our Services, you may receive various non-marketing communications from BLogic Systems that may be sent via email or text message. These include:
For Guests:
Sending you digital receipts or other messages in relation to Services you engage with;
Notifications sent by business partners and/or third-party service providers as part of our Services, such as order status, delivery or pick-up notifications, and information pertaining to our reservation and waitlist services;
Responding to feedback that you have provided in relation to the Services of BLogic Systems or one of our business partners;
Account or program-specific messages as part of your use of the Services (e.g., loyalty accounts with our business partners or by setting up an account); or
Messages associated with contests, competitions, or promotions that you have elected to participate in.
For Merchants and Merchant Employees:
Messages relating to BLogic Systems’s services and demo requests (for prospective Merchants);
Onboarding related messages pertaining to setting up the Services; or
Messages pertaining to Services that you are using or are under your account.
In certain cases, depending on the nature of your relationship with BLogic Systems and the Services being used, you may also receive messages from third-party service providers and business partners.
For additional information about how we communicate with you, please contact us at info@blogicsystems.com.
Security
We implement appropriate administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.
Links to other websites
This Privacy Statement only applies to information collected when visiting our Websites or otherwise using our Services. While visiting our Websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. For example, the websites of our Merchants or business partners that provide services as part of this Statement. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
Children
Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
We do, however, process personal information about children when it is necessary for the services we are offering, and you provide it to us. For example, if you are a Merchant Employee, we may collect information relating to children if your employer is using the Toast Payroll and Team Management module and you add them as dependents under your benefits policies.
